Standard delivery across the UAE takes 2–4 business days. Express next-day delivery is available for orders placed before 12 PM. Ajman and nearby emirates may receive same-day delivery — please contact us via WhatsApp to confirm availability.
Do you offer custom scent solutions for hotels?
Absolutely. We specialise in bespoke scent branding for hotels, spas, and luxury retail environments. Our team will work with you to create a signature fragrance that reflects your brand identity. Contact us using the "Hotel & Business Inquiry" option in the form above to get started.
What is your return and warranty policy?
We accept returns on unused, unopened products within 14 days of delivery. Scent diffuser machines come with a 12-month warranty covering manufacturing defects. To initiate a return or warranty claim, please contact us with your order number and a brief description of the issue.
Can I visit your showroom without an appointment?
Yes! Walk-ins are welcome during our business hours (Monday–Saturday, 9 AM–5 PM). However, for a more personalised consultation — especially for hotel or business inquiries — we recommend booking an appointment in advance via WhatsApp or phone.
Do you ship internationally outside the UAE?
Yes, we ship to most GCC countries and select international destinations. Shipping costs and timeframes vary depending on the destination. Please contact us with your location and desired products and we'll provide a shipping quote promptly.
How do I know which diffuser or scent is right for my space?
Our fragrance experts are here to help. Simply describe your space size, style, and the mood you'd like to create, and we'll recommend the most suitable diffuser and scent combination. You can reach us via the contact form, WhatsApp, or phone — or visit our showroom for an in-person consultation.
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